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A 2014 report claimed that only 5% of consumers feel their customer experience exceeded their expectations and some 29% say that companies miss the mark. But, perhaps the bigger concern is that customers now feel empowered to complain about their dissatisfaction: 93% of customers talk about good experiences at least occasionally. 46% talk about...

Are you looking for the perfect partner?  One who works with you, who helps you to become successful?  The one who isn't high maintenance and wants nothing more than to take care of your needs? Don't worry: I have The One for you! Meet Maxwell, Smartbagger's new Intelligent Interface from Intellipack.  The Maxwell™ system offers the same...